Gift Card

  • The Mall of Qatar Gift Card is a perfect gift solution from Mall of Qatar shopping mall. The Gift Card can be used by recipients to buy what they want when they want from over 500 stores at Mall of Qatar, including AlRayyan Hotel and all Kiosks in the mall. The Mall of Qatar Gift Card makes for a more attractive gift than cash.

    HOW TO USE

    The Card can be used at all retailers in MOQ as part or full payment for goods or services.
    The amount of any purchase will be automatically deducted from the balance on the card at points of sale via an electronic online reader.
    The Card cannot be used to obtain cash via any machine or over any counter. The Card cannot be topped up or reloaded.
    You are required to keep the Card and the security numbers safe and secure for the user's own personal use. Any misuse by a third party will be at your risk.

    HOW TO PURCHASE

    You can visit any of our customer service desks to purchase your gift card.
    VALIDITY
    The Card will be valid for 24 months from date of issuance of the card to you.
    If the balance is not used or used partially, the remaining balance will be transferred to a charity after the end of two years, in accordance with principles of Islamic Sharia’a.

     

    PLEASE READ OUR TERMS & CONDITIONS HERE

    LOAD LIMITS & FEES

    Card activation fee: QR10
    Amount loads: minimum of QR100 to a maximum of QR5,000 per card
    HOW TO CHECK BALANCE
    You can check your balance at any time on any ATM.
     

    FAQs

    What is the Mall of Qatar Gift Card?

    The Mall of Qatar Gift Card is a perfect gift solution from Mall of Qatar shopping mall. The Gift Card can be used by recipients to buy what they want when they want from over 500 stores at Mall of Qatar, including Al Rayyan Hotel and all Kiosks in the mall. The Mall of Qatar Gift Card makes for a more attractive gift than cash.

    Where can I call for more details about the Mall of Qatar Gift Card?

    You can call us on our Call Center number + 974 4034 6062 or email us on giftcard@mallofqatar.com.qa

    Is the Gift Card a credit card?

    No, it is a prepaid card.

    What is the value of Gift Card that I can purchase?

    You can purchase Gift Cards which are preloaded with values of QR 100, QR 250, QR 500, QR 1000, QR 2,500 and QR 5,000.

    Can I buy more than One Gift Card?

    Yes. The Mall of Qatar Gift Card is a great giveaway to your friends and dear ones.

    Do I have to pay additional fees other than the load value when I purchase the Gift Card?

    An activation fee of QR 10 is chargeable for every Gift Card purchased.

    Is there any additional fee payable on usage of the Gift Card?

    No, if any merchant in Mall of Qatar charges any fees on usage of the card, then please contact our Call Center number + 974 4034 6062 or email us on giftcard@mallofqatar.com.qa

    What is my Security Code?

    Your Security Code is a four-digit number printed on the inside of the Gift Card package.  You will need the Security Code to authorize payments for any purchase that you make and to check remaining balance on ATM.

    Please take care not to divulge this to anyone.

    Can I customize my Security Code?

    Yes. You can change the given Security Code at any QIB ATM. We encourage you to customize your Security Code at the earliest to avoid loss of funds on the Gift Card.

    Can I recover my Security Code?

    No. If lost or forgotten, the Security Code cannot be retrieved.

    Do I need to activate my Gift Card?

    No, your Gift Card was activated when it was purchased at Mall of Qatar.

    How can I check my balance on the Gift Card?

    You can check your balance at any time on any ATM.

    Can I use my Gift Card to withdraw cash at the ATM?

    No, you can't use your Gift Card at an ATM to withdraw cash or do any cash advance transactions.

    Can I use the Gift Card outside of Qatar or for Online transactions?

    The Gift Card cannot be used outside of Qatar or to make Online transactions.

    What do I do when I have spent all my credit?

    Once you've spent all the money on your Gift Card, simply cut the card in half and throw it away.

    Can I use my Gift Card and another credit / debit card together to pay for a transaction?

    Yes, if you know how much is left on your Gift Card. If you don't tell the cashier or merchant and try to make a purchase for more than the amount on the l Gift Card, the transaction will be declined because you don't have enough money on your Gift Card to make the purchase.

    Is there a limit to how much credit can be loaded on the Gift Card?

    Yes. The minimum value that can be loaded is QR 100 and the maximum value is QR 5,000. The amount is determined at the time of purchase, and once the credit is spent, it can't be re-loaded.

    Does the recipient need to sign an agreement?

    No, the purchaser agrees to the terms and conditions of the Gift Card by purchasing the Gift Card. The full Terms and Conditions regarding use of the Gift Card can be viewed on this website. The recipient accepts the Terms and Conditions by using the Gift Card.

    Will the recipient of the Gift Card receive a statement?

    No statement will be sent out. Gift Card receivers can view their balance on any ATM.

    What if I need to return an item?

    Returns are at the discretion of the merchant/store who sold you the item. Each merchant/store has its own return policies and will handle the returns in the same way as any other transaction. They may credit your Gift Card, provide a cash refund or give store credit

    What if a purchase is denied?

    This may happen if, for example, the Gift Card's available balance is less than the purchase amount. You may inform the merchant of the remaining balance on the Gift Card and use another form of payment to pay the difference (subject to the policy of the merchant).

    Does the Gift Card have an expiry date?

    Yes, the expiry date of your Gift Card is embossed on the front of the card.

    Can I reload my Gift Card?

    No, the card can't be reloaded, but you can purchase another card any Mall of Qatar customer service desk.

    Can a Gift Card be given to someone else, other than the original recipient?

    To help eliminate fraud the person using the Gift Card must be the person whose signature is on the back of the Gift Card.

    What happens if there are still funds on my Gift Card when it expires?

    We encourage you to use the entire gift amount before the Gift Card expires. Upon expiry after the end of month 24, the Gift Card will become invalid for use, cannot be reactivated and all amounts remaining on the Gift Card will be given to a charity in accordance with principles of Islamic Sharia’a.

     

    What happens if my Gift Card is damaged, lost or stolen?

    If the Gift Card is damaged, lost or stolen, you will lose any funds held on the prepaid gift card, it cannot be replaced if damaged, lost or stolen.