Following the guidelines of the Supreme Committee for Crisis Management and the start of the second phase of gradual lifting of restrictions imposed for the containment of COVID-19, The Mall of Qatar is welcoming visitors and shoppers at all stores while fully adhering to the precautionary measures and ensuring safe distancing protocol.

The second phase of the gradual lifting of restrictions has allowed all the retail stores to operate, apart from the recreational facilities, cinemas and children play areas. Restaurants and cafes will continue to provide takeaway and delivery services only.

The Mall of Qatar is open from 9:00 AM. It welcomes visitors to the hypermarket and pharmacies along with other retail shops till 10:00 PM from Sunday to Wednesday. On Thursday, the mall operates until 11:00 PM. Only the hypermarket, pharmacies, and essential services will continue to work throughout the weekends.
The Mall of Qatar would also like to remind visitors that all children under the age of 12 will not be permitted, following the instructions relating to phase 2 of the gradual opening currently underway.

Emile Sarkis, General Manager of Mall of Qatar, said: “With the start of phase 2 of the gradual lifting of restrictions, we are delighted to welcome our shoppers back to all stores offering unique products and services. Mall of Qatar first phase witnessed great success as we were able to meet our customer needs while carrying out strict precautionary measures to ensure their safety.  Those measures will continue during the second phase as well, ensuring our visitors a safe shopping experience while indulging and enjoying our unparalleled selection of shopping options.”

“We extend our thanks and gratitude to all ministries and authorities in Qatar, especially the Supreme Committee of Crisis Management, Ministry of Public Health, Ministry of Commerce and Industry, Ministry of Interior and Qatar Red Crescent. Their dedication and effort are the main factors to overcome the current challenges. Their support was the main pillar to resume our operations and business in line with the outlined measures so that we can serve and maintain the health of our community”, he added.

To ensure the safety and health of staff and tenants at the Mall, the Ministry of Public Health conducted 300 COVID-19 tests for all the staff and employees, to secure safe shopping experience for customers at all time. 

As part of its continuous safety measures, Mall of Qatar is always conducting regular comprehensive deep cleaning and sanitizing for the whole Mall to maintain stringent hygiene. Besides, the Mall installed 80 handrail UV Sanitizers to regularly sanitize the handrails of the escalators and protect customers while moving in the Mall.
With its slogan “Welcome Back, We Missed You”, Mall of Qatar continues its awareness campaign on social media platforms that educates shoppers on the best way to follow safe shopping. Instructions are installed at the entrances and throughout the Mall to remind the public about the distances that must be observed and to sanitize their hands regularly.

In addition, Mall of Qatar is taking all the necessary precautions that secure the safety and health of staff, tenants, and shoppers alike. Thermal cameras have been installed at the entrances to secure that all visitors are in good health and don’t show any symptoms. All visitors entering the Mall should show the green code on Ehteraz app on their mobiles, wear masks, and always maintain social distancing. Customers can also collect face masks and gloves from the customer services desks if required. Throughout the mall corridor and hallways, more than 70 hand sanitation stations are also installed. 

The Mall of Qatar urges all visitors to follow the instructions at the entrances and assures the public that the safety and health of visitors, employees, and tenants remain their top priority.